Haunting vision of loneliness

Grandma Gertie inspired me to value and learn from older people”

From little acorns to a national task force

I was prompted in my 20s to find out how to combat elderly isolation by:

  • The childhood memories of an old lady’s face at a window opposite our home in Leeds looking down day in, day out, seemingly with nothing to do and no one to talk to an image that haunts me still.
  • The contrasting vibrant image of my remarkable Grandma Gertrude Lubelski, a highly entertaining raconteur with a rapier wit, from whom I learnt as a child that the elderly were more fun to be with than most of us realize.
  • The frail old lady I met in a shop in my 20’s who lived alone in the very heart of London, without friends, family or electricity, or anything to look forward to.
  • I urged friends to help drive away loneliness and provide regular companionship at tea parties for pensioners without family support. I launched the charity Contact in 1965 and what was to become my 60-year campaign to combat elderly isolation long before this became a major national issue e.g. my clarion call to Social Services in 1974.

Early history of CTE – Read More

There was nothing high and mighty about the CONTACT idea. We simply wanted to get away from the ‘Holier than thou’/ ‘Duty to Society’ approach to voluntary work and have fun making new friends young and old along the way.

I sought advice from Jean Dathan, an inspirational social worker at the Marylebone Welfare Association and was deeply shocked to hear that there were 6000 isolated elderly in Marylebone alone.

Jean took immense care in selecting 12 lonely pensioners and provided detailed lists of individual characteristics and special needs. She stressed the need for regular contact as “annual charabanc outings reinforce loneliness after the event” and gave the invaluable advice that, once we started taking them out to tea we must ‘Never let our old people down’

In a speech appealing for support from Marylebone Rotary Club I explained why we didn’t believe in annual charabanc outings which prompted a member to protest: “We’re having our annual charabanc outing next week” To compound my embarrassment The Marylebone Mercury followed up with the banner headline: “CONTACT Chief pans Charabanc outings!” I was learning fast!

Expansion and achievements

During my 50 years as Chair:

  • Contact the Elderly expanded from the first group in Marylebone across London and later to provide a unique national voluntary service of regular face-to face links with isolated elderly people with great early success an expansion in Yorkshire and Scotland

  • Mother Teresa said “Being alone and unwanted was the world’s greatest disease” and Contact the Elderly became the only national charity to focus since inception solely on regular face to face links to combat elderly isolation

  • We stuck throughout to our monthly renewal of friendship and limited time commitment of one Sunday afternoon a month for driver volunteers and once or twice a year for volunteer tea party hosts with ‘a warm heart, a large teapot and a downstairs loo.

  • Giving a little time made a huge difference as Contact volunteers transformed their own lives as well as those of our older friends and gave them something very special to look forward to as (in the words of one old lady) ‘At last I have something to live for!’

  • Since the start our simple and cost-effective idea created over a million individual happiness links with 100,000 isolated elderly nationwide. Richard Layard, author of ‘Happiness’, wrote that he was fascinated and acknowledged the value of our work. As Layard’s research led the Government to measure National progress.by Happiness as well as GDP it was gratifying to feel that our million happiness links may have made a small but vital contribution to national progress.
  • Our volunteers stayed with us because they were highly motivated doers rather than talkers, who knew exactly what was expected of them from the start.

  • Contact volunteers stayed longer and at my last AGM received Long Service Awards for 10, 20, 30, 40 and 50 years totalling 3500 years of service.

  • In 2014 I made a State of Emergency appeal for action to ease the plight of 1 million pensioners hit by loneliness
  • By my retirement as Chair in 2015 8000 volunteers were providing vital links to lonely pensioners at 600 monthly Sunday afternoon tea parties in volunteers home.

  • The charity celebrated its Golden Jubilee on 19 April 2015 with 360 Contact the Elderly simultaneous tea parties around the country.

  • Our simple idea A Life Less Lonely remains after 60 years as fresh, unique and life transforming for isolated elderly and volunteers alike, as at the start.

See the BBC’s outstanding TV promo still applicable 50 years later.

Contact combats loneliness BBC Nationwide 1974.

https://ln5.sync.com/dl/d053d1870#btdejge2-wgc4fquu-gr9q4wnd-hz3x2m9j

AWARDS

  • Generous support from leading trusts companies and institutions including The National Lottery, as Charity of the Year of The John Lewis Charity , The Financial Conduct Authority and The Times.
  • Bloomsbury Publishing Good Retirement Guide 1991 Award for achievement in the field of retirement Category: Personal Relationships Contact.
  • Whitbread Volunteer Action Award 2001 to Trevor Lyttleton In recognition of outstanding dedication and achievement in volunteering for Contact The Elderly
  • In 2007 MBE for services to Contact the Elderly which Trevor dedicated to our volunteers
  • The Queen’s Diamond Jubilee Volunteering Award in 2013
  • In 2014 Appointment as Patron of Solicitors for the Elderly (Now The Association of Lifetime Lawyers)
  • Keynote Speech at Solicitors for the Elderly AGM In 2015 honouring our 50th Anniversary
 The clip below contains vignettes on varied aspects of my career and ends with a rousing and musical call for support from Dame Barbara Windsor

https://youtu.be/ijN5WBafCVE?si=SwJD4-BpwJAXsTHP

In 2014 Appointment as Patron of Solicitors for the Elderly

MILESTONE ENDORSEMENTS

Royal Support

Duchess of Kent at Contact 10th anniversary

The Times

The Times endorsed Contact the Elderly as selected charity for its Christmas Appeal in December 2015 with a leader and several articles supporting our work over 50 years. I have always treasured this accolade from The Times, having launching Contact in 1965 with the help of The Times and as a longstanding Times reader and letter writer over many decades

In September 2016 The Times praised the charity in a leader entitled Good Old Days, with the sub-heading: “Early interventions to keep the elderly fit and healthy could unburden the NHS.”

The stories featured the lives of guests, volunteers and the communities in which Contact the Elderly plays an active part. For example:

  • The story of Rosalie who having been a volunteer driver for 30 years has now transitioned to enjoying the charity’s tea parties as an elderly guest

  • How Storrsdale GP practice in Liverpool set up the first Contact the Elderly group in a GP practice, and has seen the strain on their services reduced due to working with Contact the Elderly

  • A focus on Aviemore Men’s group identifying how loneliness and isolation can affect men differently to women, and encouraging more men to get in touch with support bodies such as Contact the Elderly.

The coverage in The Times not only highlighted the charity’s simple solution to combating loneliness amongst the over-75s but also encouraged donations to help extend its vital lifeline of friendship.

Contact the Elderly’s Report and Accounts 2015-16

The appeal generated over £80,000 in individual donations and further contributions from trusts leading to new on-going funding sources. It also raised vital awareness of our work and was the perfect way to culminate our exciting Golden Jubilee year, standing us in good stead as we continue in our aim to double our reach over the next five years.

Duke of Devonshire

Duke of Devonshire greets Daniel at AGM

The late Duke was President and Life Patron of Contact the Elderly for many years. He strongly empathised with our cause, regularly attended our AGMs and often said we were his favorite charity On his retirement the Duke wrote to me as follows:-

“To see at first hand something of the problems, particularly loneliness, of the under-privileged, has been of immense benefit to me. My work with your organisation has, of course, been vastly enhanced by working with you. Your leadership is inspirational and I am forever grateful to you.”

His final and most treasured gift was to suggest we appoint his wonderful granddaughter Lady Jasmine Cavendish to succeed him as President.

Celebrating Contact’s 40th Anniversary cake with Lady Jasmine Cavendish

ENDORSEMENTS FROM NUMBER 10

In 2016, following Teresa May’s appointment as Prime Minister, I wrote encouraging her to restore hope to the dispossessed and forgotten, especially the UK’s 1 million plus neglected elderly people. She replied:

“Contact the Elderly will have a major role in shaping our society and the place older people have in it.”

In 2015, following David Cameron’s election-day announcement of his One Nation project, I wrote to urge him to give priority to the neglected million as a key part of his social inclusion target.

David Cameron praised our work and noted in a letter February 2016:

“The organisation you founded 50 years ago has grown into a truly national organisation, with thousands of volunteers serving elderly people across our country – an achievement you should be tremendously proud of.”

No. 10 later stated:

“Contact the Elderly continues to have a major role in shaping our Society and the Prime Minister supports your campaign.”

Post-retirement campaigns

After retiring as Chair of Contact the Elderly in July 2015 I continued to support the cause as Contact tea party host and volunteer of 60 years standing and by lobbying government to help eradicate elderly isolation

I am trying to persuade Labour to adopt what David Cameron called my ‘innovative’ proposal to reduce the UK’s housing shortfall and problem of neglected elderly at the same time, by giving tax incentives to lonely elderly in large homes who offer social tenancies to young people unable to get on the housing ladder, creating enduring links between young and old. Read more

DAILY TELEGRAPH June 15 2025
A HOUSING SOLUTION

SIR – The housing shortage brings to mind the old joke: “There’s no such thing as a housing shortage – just a silly rumour put about by a million people with nowhere to live.” Angela Rayner echoed this in December, claiming that there was “plenty of housing”, but later clarifying that for many it remains unaffordable or inaccessible.
To mitigate this problem, I proposed to David Cameron in 2016 that pensioners should receive tax incentives for renting spare rooms to young people to ease both housing pressure and elderly isolation. He replied, calling it “an innovative suggestion”. A low-cost pilot, supported by local authorities and charities such as Re-engage, could provide affordable rooms, companionship and intergenerational solidarity. Yet the idea was not pursued. With today’s crisis deepening, it deserves revival.
Trevor Lyttleton
London NW1

Game changer for the elderly honoured
by The National Lottery

NATIONAL LOTTERY GAME CHANGER AWARD 2024

For Trevor’s 60 year campaign against elderly isolation